Return Policy

Qualifying orders must be returned within 14 days of the delivery date for a refund. To be eligible for a return, the item must be unused and in the same condition in which it was received, with tags attached. Original shipping charges are non-refundable. Returns will not be accepted for items purchased more than 14 days after the delivery date. 

To return purchases of Revision, Neocutis, EltaMD One Skin, and Nutrafol products, please contact Customer Service at ShopRoss@RossesHP.com

Domestic (U.S.) Returns

• To return via mail, contact Customer Service by email ShopRoss@rosseshp.com. A 8% restocking fee applies to returns.
• Online orders may be returned in-store at 625 Central Ave. Highland Park, IL. 

In-Store Versus Online Purchases

• Final Sale items cannot be returned or exchanged.
• Online orders may be returned in-store or through the online portal. 
• Items purchased in-store must be returned to the store.

Final-Sale Items

When creating a return, items marked as Final Sale will not be available for selection. If you are unable to select an item during the return process, it is most likely because it is a Final Sale item and is not eligible for return under any circumstances.

Items that are always Final Sale and do not qualify for return include:

• Lingerie and undergarments

• Cosmetics

• Closeout items

If any Final Sale item is sent back to us, it will be discarded and no credit or refund will be issued.

Damaged, Wrong, or Incomplete Items

Contact Customer Service by email ShopRoss@rosseshp.com. We will verify the issue, send a complimentary label if needed, and refund the item to your original payment method.

Please note that you have 48 hours from the time of delivery to report any damaged or defective items.

If you select “Damaged/Defective” or “Wrong Item” as the reason during the online return process, the system will prevent you from completing the return for that item. This is intentional. These issues must be handled directly by our Customer Service team to ensure they are properly reviewed and resolved.

Contacting Customer Service allows us to verify the issue and provide the correct return instructions and shipping label.

Inspection, Discrepancies, and Deductions

All returns are subject to inspection upon receipt. Items that are missing, ineligible, worn, damaged, or not in original condition may result in a reduced credit or no credit being issued.

If additional, unselected, or questionable items are included in your return, any applicable credit adjustments will be determined only after the warehouse completes its review.

Reserved Rights and Legal Notice

We reserve the right to define, limit, refuse, and reject returns that show excessive wear, alteration, potential fraud, or other irregular activity. We may refuse service in-store or online for similar reasons. Items returned that are not sold by ROSS’s will be discarded upon receipt.

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history is indicative of "wardrobing."
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
• Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.